[1] Amazon’s extraordinary online growth has allowed the company to become the 2 nd largest retailer in the world, only behind Wal-Mart, when compared to other brick and mortar companies. “They say ‘retail is detail,’” says Wimer, and there’s a good reason for that. For retail managers to have any personal life, they must be able to trust staff to work and solve problems on their own. Retail companies make use of SWOT analysis to access the prospect of their business. 1. Therefore, understand how best to minimize potential conflict. Here are 10 essential strengths of front-line retail employees that can create significant success for your business, Have patience – this is the number one trait you need to have as a sales executive. If you only talk about yourself, you can come across as self-centered in the interview, he adds. Reference: My learnings are from the book “Soar with your strengths” by Donald Clifton and Paula nelson. This Walmart SWOT analysis reveals how the largest company in the world uses its competitive advantages to dominate and successfully grow in the retail industry. They analyze the strengths, weaknesses, opportunities, and threats of their own company to progress in the market of retailing and compare Yet, doesn’t it often seem that little or no thought goes into attitude during the hiring process? According to the National Retail Federation, there are over 1 million retail establishments across the United States, and retail sales have grown almost 4% annually since 2010. Mistakes and sloppiness on these documents might signal that you’d also miss important details in your store. This strength is mainly an internal factor to the organization. Pick a weakness that is not essential for a job in retail, and elaborate on that saying how you try to improve on your weakness. Aligning staff people and their roles so that cross-training and cooperation can thrive 4. Business (or Strategic) managementis the art, science, and craft of formulating, implementing and evaluating decisions that will enable an organization to achieve its long-term objectives. “The consistency and way a retail manager communicates information to their team in order to help them be more successful in their roles is key,” says Rob Fishman, author of Retail Success in an Online World: How to Compete—and Win—In The Amazon Era. Tip: In addition to answering questions about your conflict resolution abilities, ask your references to share examples of how you were able to manage staff and get the most out of them. over the years. “I think it shows a higher level of emotional intelligence if you’re engaging and asking question about the company.”. Or maybe you just hit the job market but you want to get hired quickly. Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Retail CIO Outlook According to the retail cybersecurity report stated by SecurityScorecard 2018, it is essential for the retailing industry to cope with increasing hacks related to credit card data theft. Feeling important and welcome are two of our most basic needs.Contrast that with the store in which the sales associates rush around with their heads down, conversing with each other, and having no interaction or communication with customers. It’s those fine details that can make or break your promotion, and being sloppy can reflect poorly on your business or set you up for customer complaints. “The interview should be a two-way conversation, and you definitely should have questions prepared,” says Wimer. What skills and qualities are required by retail sales associates to facilitate positive initial engagements with customers? One thing that can compromise a store is the fact most retailers promote from within and while that can be good for morale, many times, it is bad for business. Tip: Highlight on your resume and in your interview examples of when you took initiative and had positive results. People communicate differently, he adds, and it’s up to the retail manager to understand that and adapt accordingly. This provides managers with a detailed look at the strengths, weaknesses, opportunities, and threats that the organization faces. Of course, there are the local shop owners who always say hello and ask if they can be of service. Retail skills and characteristics that typically come naturally Working in retail helps you gain and develop several skills and characteristics that you can later in life. Establishing group goals 3. What about the sales associate at the Gap who looks up from stacking t-shirts and points out what great colors they are and then asks if you need any help finding something? “Conflict management is an essential part of people working together,” says Fishman. 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How sales personnel engage customers can make or break a retail store. Confidence: The confidence to make eye contact and strike up a conversation with strangers is absolutely essential. For example, if a company has an outstanding brand reputation, then this brand reputation is one of the strengths of the company. Poor time management … 25, No. Recruiters search Monster every day looking to fill top jobs with qualified candidates, just like you. You might be running a pricing promotion or an offer and you have to  make sure it will be executed in the correct manner and that everything is labeled as correctly. At some point during the interview process, you may be asked to describe your personal strengths and weaknesses. Confidence:The confidence to make eye contact and strike up a conversation with strangers is absolutely essential.Innate friendliness:Customers don’t want to deal with sales associates who have to force themselves to be pleasant and nice.Flexibility: When dealing with the public, things can go wrong. Emotional intelligence. Career in retail sector can be developed as store manager, retail managerss, retail buyers, retail designers, visual merchandisers, merchandise planning and product developers. Most customers assume that small, local stores generally have a bigger focus on customer-care excellence. Tip: This is another time when asking questions and doing research about a prospective company can help show that you’re committed to both short- and long-term success. Many job candidates are unsure how to approach this question. So while being in retail is very much about the day-to-day, it’s also helpful to think big picture about the organization’s vision, so that you stay on course. As a member, you can upload up to five versions of your resume—each tailored to the types of retail jobs that interest you. Stores are on the lookout for candidates with retail skills, but many of those skills are not always easy to quantify or articulate. Work with store operations to understand their HR needs. A good retail manager needs to wear many hats, without compromising any part of their role. Strategic planningis an organiza… “Good retail workers are very focused on the tasks at hand, but great ones also have the ability to be more strategic and create longer-term as well as short-term goals for themselves,” says Fishman. Photo of Saturday Night Live's "Target Lady" sketch via Hulu. 102 Examples of Business Strengths posted by John Spacey , March 16, 2020 Business strengths are competitive advantages that allow a firm to … Join Monster for free today. You have to be flexible enough to roll with the punches and think outside the box sometimes. Sign up to get job alerts relevant to your skills and experience. Managing different personalities in a highly active workplace can be challenging, and sometimes, conflicts will arise. 3, pp. It doesn’t ignore weaknesses in the process, however. How that interaction goes will ultimately determine if that customer will buy and recommend the store to her friends and family, or turn around and walk out, never to return again.Adrian Miller is president of Adrian Miller Sales Training. Looking for a job? The patience to deal with all types of customers is vital.Articulate: Sales reps must be conversational and have the ability to formulate answers and provide information when asked.Respectful:The customer might not always be right, but she is always the customer. We can help! Screening and qualifying new employees is of critical importance to a retailer. Strength-Based Management is an approach that considers the strengths of an employee over all else. Copyright © 2020 Networld Media Group, LLC. Looking for retail manager jobs? During the interview process, it’s likely that the hiring manager will ask you to describe your strengths at some point. Tip: Practice showing positivity in all of your job-seeking interactions, everything from greeting the receptionist to smiling at everyone you encounter. All rights reserved. “You have to want to hit your outlined objectives, and be able to motivate those around you,” he says. Tip: When you’re interviewing, it shouldn’t be the “me” show. By continuing, you agree to Monster's privacy policy, terms of use and use of cookies. More important, over time, you will be able to build trust and empathy. Retail Manager Resume Examples Retail Managers are responsible for the daily running of a store. We know that applying your strengths in the workplace gives you a competitive advantage and helps you feel more satisfied with your job, but which strengths are the best . Now you just have to get in front of them and show them you've got what it takes. Big box retailers also can harness the power of engagement. However, this isn’t always the case. It all boils down to how employees relate to customers.Engagement starts from the moment a customer steps into a store. A retail manager’s average day is packed with often unexpected events. What Strengths are Ideal to Bring to a Position? Customers must be treated with respect, even in the most challenging situations.Proactive: It’s never a good idea to wait until a customer is stressed or agitated before offering assistance. So, before going for that job at Professional management team with operating experience in the retail and real estate sectors. Copyright © 2020 5 Strengths Necessary for Success in Hospitality Management Pam 2020-05-28T08:37:26-07:00 Although the hospitality industry is a booming sector, competition for hospitality management positions is fierce, particularly in luxury settings. Or put another way, self-motivation. It all boils down to how employees relate to customers. About the author: Ritesh Mohan is a passionate retail professional with over 20 years in the Retail sector, handling some of the biggest brands in beauty, fashion and fragrances retail & FMCG sector. These are all examples of how to encourage engagement and improve the shopping experience.Whether or not you need or want the help, you can’t help but be pleased by the attention that you are being shown. Top managers have structured, diarised days to make maximum use of limited time. And, let’s not forget the detached store owners who busy themselves with paperwork at the counter and don’t look up when you enter the store.Yes, it’s all about the initial engagement and how the engagement commences that determines how the rest of the shopping experience will go. Most sales interviews also rely heavily on behavioral interview questions, and this means that the hiring manager will want to explore your ability in the key areas needed for success in a sales job, such as your ability to persuade, your presentation skills, and your persistence, etc.. Join our career growth club today and get access to one-on-one career coaching, resume and cover letter reviews, online tutorials, and unlimited networking opportunities—all in your back pocket! It identifies all the key strengths, weaknesses, opportunities and threats that affect the company the most. Ability to multitask:Sales associates have to juggle customers and their questions and needs, and at the same time attend to their other store duties. Great, so you know what retail hiring managers are looking for in a top-shelf candidate. Identifying and securing resources so people can do their jobs well 5. “To process and come up with an effective action plan for the employee or the customer, emotional intelligence is really important,” he says. After all, sales associates are the front-line representatives of a store.At the end of the day, it’s all about how a sales associate interacts with a customer. Employers in the retail industry are looking for this type of versatile, well-rounded candidate who exhibits a broad range of transferable skills, is adaptable, and who has a strong understanding of the industry. Site using your login credentialsfrom any of these skills and experience HR.... Consumer privacy retail customer experience newsletter strengths in retail management get the top stories delivered to. Means that you will be able to trust staff to work together and support each other even strengths in retail management times. Is positive about the company get the top stories delivered straight to inbox! 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